I started my career in the Technical Authoring field, though that was not the designated title. I started with Cypress Semiconductors, Bangalore in 2004 as an Applications Engineer. Documentation was one of my core responsibilities and I enjoyed it. After which my career path traversed more technical arenas through Board design, System support, Customer Support. I actually call my career path a Chow -Chow Bath.
The interest in Technical Authoring made me influence my sis to do a course in the same, my heart swells with pride to see her as an accomplished Technical Writer today.
I was looking out for jobs in Cambridge and this field caught my attention. I would want to pursue it, though I will have to upgrade myself to the latest tools they use in the field today.
This is what I wrote to an experienced Technical Author who works as a consultant , She has asked me to meet her on monday. I hope she provides me with the opportunity to re-enter the world of Technical Authoring.
Technical writing has been my passion. Technical writing involves two competencies. The first is the ability to understand technical concepts, which I have mastered through my years of experience in the electronic and semiconductor industry. Second, is the ability to express the understood concepts in a clear, concise and coherent manner. My mastering of the latter competency, is achieved by my interest in the english language.
Coming from an engineering background, I am equipped with being detail oriented and information seeking. Communicating the understood technical information clearly and effectively is acquired over experience with much practise and hard-work.
The challenge for technical writers in the corporate industry is to communicate technical knowledge to audiences that are from less technical backgrounds. With customer support being the main target of corporates, working on user manuals, application notes, knowledge based articles, FAQ’s and other supporting documentation that will help customers , becomes the core responsibility of the technical writers. Writing for non technical customers can be achieved by simplifying complex information and presenting it in a way that everyone can understand, with minimum effort.
The success of the corporate lies in the effective usage of their products with ease, by their customers. Documentation offered by the company to support their products becomes most essential, from the customers perspective. This extremely important responsibility lies in the work of the Technical Authors. Their documentation speaks on behalf of the different departments, whose collective effort has been responsible for the successful release of the company’s product. Ultimately, the work of the technical authors speaks for the company.
I am hoping that this will mark the beginning of a new career path. Please wish me a tiny bit of luck.